SUSTAINABILITY

LETTER TO STAKEHOLDERS

In drawing up the fourth edition of this report, we sought to increase the involvement of ourinternal stakeholders, both in defining materiality,including the concept of “double materiality”, and indescribing the qualitative and quantitative aspectsof our company’s operations.We are working, in line with recent international developments, on new metrics and new measurement concepts to represent the creation of value and the quality of relations with our stakeholders in an increasingly comprehensive and transparent manner. In this regard, with this edition of the Report, we decided to involve our external stakeholders in the materiality process as well. Their opinion is crucial for us in order to identify the most relevant issues for our reality.

SUSTAINABILITY REPORT